Secured Payment

    All orders are processed through D i r e c t  B a n k  T r a n s f e r  or  P a y P a l  and require a verified Paypal account or a valid credit card. You will be charged for the full amount upon check-out. Thinandbold.com uses a Secure Socket Layer (SSL) reinforced by an encryption process to protect all payment-related data.

    Complimentary Delivery

    All prices include delivery and installation within Malaysia. Delivery is guaranteed within 2 weeks of placing an order: you will automatically be offered the choice of next two available delivery dates. If those dates are not convenient, do not hesitate to contact us at info@thinandbold.com or call us at +6013 398 8108 for customer service assistance.

    Return Policy

    At Thinandbold.com, we take great pride in the quality and craftsmanship for all our products. If for any reason you are not satisfied with our products, please contact us at info@thinandbold.com or call us at +6013 398 8108 for enquiries and assistance. Our customer service team will be sure to attend your needs right away.

    • D a m a g e d  I t e m s  |  Damage is rare owing to a strict quality control process during manufacturing and transportation. In the unlikely event of damaged products, you must notify us within 24 hours of receipt of goods. Any damaged goods will be replaced or fully refunded.
    • U n w a n t e d  I t e m s  |  If you wish to return your purchase, you are allow to notify us with a brief explanation within “7 days of receipt of goods”. Items must be returned in perfect condition. Thinandbold.com retains the right to refuse a refund on any item not deemed to be re-sellable.
    After Sale Care

    We love each and everyone of our customers and it is very important to provide the best after-sale service we can. Feel free to contact us at info@thinandbold.com or call us at +6013 398 8108 should you have any questions or further requests.

    Privacy Policy

    Thinandbold.com respects your privacy. We only use customers’ personal details or credit card information to process orders and to provide a more personalized shopping experience. We will not sell or disclose to a third party any information that might identify you.

    Goods And Services Tax (GST)

    Thin & Bold Sdn. Bhd. vowed to absorb the 6% Goods and Service Tax (GST) charges for all purchases made by our customers in order to reduce consumers’ shopping burden as well as to maintain the price level for consumers. No hidden costs or extra charges, all products will be sold in net prices.